Startup package

[Popoffus 0]

After buying the NL startup package last Sunday, I have been trying to find the download. Contacting you has been the most convoluted process I have ever attempted.

The only thing that went smoothly was the payment! So far I have not received any communication from SimTogether.

Is there anybody out there who can help? Thanks

[Sjef61 2,427]

your downloads will appear here;

https://simtogether.com/clients/purchases/

If you have any problems or questions, you can create a support ticket

https://simtogether.com/support

 

How everything works is explained here
https://simtogether.com/tutorials/article/20-eng-installation-of-your-purchase/

 

https://simtogether.com/tutorials/article/18-eng-installation-of-steam-keys/

 

[etienne123 442]

Thank you for your message, and sorry to hear that you're not satisfied! The files were delivered immediately after your purchase. You should have also received an email about this. I haven't seen a support ticket or WhatsApp message from you.

 

The files can be accessed via the links above. If you have any further questions, please send a WhatsApp message or create a new support ticket. I'd be happy to assist you further.

[Popoffus 0]

Thank you both for your help. I still have received no emails. I checked both trash and delete folders.

So I don't know what went wrong. It is sad that today we have to jump trough so many hoops, to just communicate.

I could not sent a support ticket due to the fact that the link email also was never received. After numerous attempts I gave up.

It took quite a few attempts to get on the forum.

Kind regards,

Hans

[Sjef61 2,427]

You can always send a support ticket or contact a staff member. We always respond.

 

[Popoffus 0]

I tried, but in order to send a support ticket, you have to click on an email link to verify. As I do not get that email, the support system does not work.

I think something has gone wrong with the email system, wich I assume is automated. Might be worthwhile looking into.

Thanks again for your help.

[Sjef61 2,427]

What do you see when you click on this link?

https://simtogether.com/clients/purchases/

and this support  link

https://simtogether.com/support
And then click the green button 

 

[Popoffus 0]

Both links work fine now.

I still have not received any emails. But I guess the forum and support tickets are working fine and I can use those for communication.

Just for everyone: I am not a young 40 year old but a retired 80 year old electronics technician.

I find it hard to keep up with all the different setups. So please be patient.

Cheers,

Hans

 

[Sjef61 2,427]

@Popoffus No problem sir.